RESPONSIBILITY

It is the responsibility of the student to pay charges to the student’s account by the due date regardless of non-delivery of a bill by the USPS. Bills are mailed and emailed several times each semester. Access to detailed account information is available via AppalNET and the Parent Portal.  Bill dates and due dates are available at this link.

GENERAL

Appalachian State University is an agency of the State of North Carolina and is responsible for implementing policies and procedures to collect amounts owed.

According to ASU policy, students may not register for classes for a future term until all current term charges have been paid. The University and Student Accounts Office will not consider deferring payment of billed previous term balances under any circumstances.  Requests to use future term financial aid to pay current term charges will not be considered in allowing registration.

PRIVACY MATTERS (FERPA)

ASU and the Student Accounts Office  must comply with FERPA regulations though, at times, this may be an inconvenience. Please see the Parent Portal Access and FERPA link at  www.studentaccounts.appstate.edu.  Our office is dedicated to protecting all confidential information we receive in transacting business with you and your student. Students must complete an authorization naming those persons with whom we may discuss account information. The authorization is required for parents to have access to the student’s account detail online, to make online payments by credit card, and to give permission for our department to discuss the account with those designated on the authorization form.

TUITION AND FEES

Tuition and fees are charged based on a legislative and board approved schedule. Tuition and fees are charged to all students based upon this schedule and are non-negotiable. Fees are charged in their entirety irrespective of the use of services and facilities by the student. They are not optional. Detailed tuition, fees, housing and meal options information are found on the Student Accounts website.   

http://www.studentaccounts.appstate.edu/tuition.html

REGISTRATION AND TRANSCRIPT HOLDS

As a North Carolina state agency, Appalachian State University must comply with policies established by the state. The State Controllers office requires the University to implement procedures to collect tuition, fees and other charges promptly.  As a result, non-payment of account balances will result in prevention of registration for future terms and the withholding of official transcripts. A “registration and/or transcript hold” will be placed on a student account if the balance is not paid by the due date for the charge. To remove the “hold” the balance must be paid in full.  Until removed, the student will not have access to online registration or be able to drop or add a class.  When the student graduates or leaves ASU, transcripts will not be granted under any circumstances until the account balance is $0.00

DUE DATES

As a convenience to students and parents, the University allows approximately, but not always, three weeks to pay for tuition, fees, housing, and meal option for each term. Most other charges (parking tickets, library fines, textbooks not returned, technology consumables, etc.) are due when charged and may result in a registration and transcript hold if not paid. Students and parents authorized to access the student’s account should monitor the account for miscellaneous charges. Non-payment of tuition and fees, etc. charged during “early registration” by the due date of the bill will cause cancellation of class schedules. A listing of Important Dates is maintained on the Student Accounts website and is updated frequently. The list includes billing dates, due dates and other appropriate dates and there is a link to other University calendars.

SCHEDULE CANCELLATION

If a student registers during the “early registration” period and does not pay tuition and fees charged by the due date of the bill, his or her schedule will be cancelled.  This policy is necessary since a number of students do not intend to return and do not notify the Registrar’s office accordingly.  In order to make the maximum number of seats available to students who do intend to return, schedules are cancelled for those who do not pay their charges in full. Financial aid may reduce the amount owed, however the remaining balance must be paid to avoid cancellation. If the schedule is cancelled, the student may re-register on registration day as long as the balance for the previous term has been paid.

FINANCIAL AID

The Office of Student Accounts works closely with the Financial Aid Office to coordinate the payment of tuition and fees using loans, scholarships and grants.  Students should anticipate financial needs and apply for financial aid early.  Failure to do so may result in schedule cancellation. Without a FAFSA on file, no consideration can be given to students requesting schedule protection or the removal of a registration hold.

LATE FEES

Failure to pay amounts billed by the due date will cause a $40 late fee to be charged to the account as required by state policy.